Fix “Your Purchase Couldn’t Be Completed” Error Message, When You Try to Download Apps from Windows 8 Store - Recently an AskVG reader 'Putra Sattvika.
On my Windows 8 desktop I keep getting error 0x80073cf9 when I try to install or update an app from the windows store.
In the installings apps pane it just says 'This app wasn't installed -- view details' and when I select that it says 'Something happened and this app couldn't be installed. Please try again. Error code: 0x80073cf9'
I am using the built-in windows firewall and antivirus. And my laptop is able to install updates when it is on the same network.
This is what winstore.log shows when I try to update the maps app:
4 Answers
Not sure how it could have happened, but this seems to be a possible solution:
The problem is that the folder AUInstallAgent is missing from the Windows folder. I had this problem, recreated the folder and low and behold all is working fine. Now what I want to know is why the folder disappeared in the first place, because I didn't delete it, and looking around the web I'm not alone..
Microsoft has a support article, Troubleshoot problems with an app, that offers a download of the Windows Store App Troubleshooter which will try to detect and correct any problems with the Store.
This solved it for me.
(I have tried all the mentioned solutions and none of them worked for me. I also tried to run WSReset, uninstall and re-install, nothing wanted to work.I was about to format and reload my PC, when I found one last suggestion to try and it sorted out the problem!)
I tried almost everything to no avail. Then I added a new user (with administration rights) from with in the control panel.
If you go to Users Accounts in the Control Panel, click manage accounts then find the add accounts link. After you have added the account with a different name, hit CtrlAltDel, select SIGN OUT, then sign in as the new user, all the app stuff now works, try it out.
All your programs are there, if not on the desktop, you can add a shortcut link on the desktop. The next step is to delete the old and worthless user. Done. You can rename the new user from the control panel.
Try creating the folder AppReadiness in the %windir% folder.
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Hi,
Thank you for posting your question in Microsoft Community.
Here are some reasons why you might be unable to find or install an app from the Windows Store:
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. Your preferences might be hiding apps.
. Family Safety settings might be hiding apps because of age rating.
. The app isn’t available in your country or region.
. The payment method associated with your account isn’t from the country or region you’re in.
. Have you made any recent hardware or software changes to your computer prior to the issue?
Follow the methods:
Method 1:
Follow the steps from the link:
Why can't I find or install an app from the Windows Store?:
Method 2: Ti 84 calculator apps download windows 10.
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Check if the date, time and time zone is set according to your time and time zone.
Follow the steps to set the date and time:
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a. Press Windows key + C on your keyboard to show the Charms bar.
b. Type “Date and Time” in the charms bar search.
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c. Click Change date and time button (To change the time zone click on time zone tab).
d. Click “Apply” and “OK” to save the date and time.
Method 3:
Clean Store Cache by following the steps:
a. Press the Windows+ R keys on your keyboard to open the Run dialog.
b. Type WSReset.exe, and click/tap on OK.
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c. The Store will now open, and state the following: The cache for the store was cleared. You can now browse the store for apps.
Method 4:
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I would suggest you to run the Microsoft Accounts Troubleshooter and update us on the status of the issue.
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If you need further assistance on this particular issue, let us know and we will be glad to assist you.