Can anyone help me find the recovery CD/DVD for my Sony Vaio PC-9911? Ihave tryed to the company sugested by the Sony Support, Ecompas, but I have received an incredible answer like that computer was not have been sold in the US! Here is the ticket:
'Encompass Customer Contact - Update
Thank you for contacting Encompass Supply Chain Solutions, Inc. Thank you for contacting Encompass Supply Chain Solutions, Inc. Click here if you would like to provide any additional information for this request.
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Request# 141429
Time Stamp 2016-03-11 07:41:39 am
Model# PCV-9911
Comments Thank you for your inquiry. Unfortunately, we do not supply the part you have requested as this is a product that does not appear to have been sold in the U.S. We apologize for any inconvenience and hope to have another opportunity to serve you in the future.
Status Completed
History
TimeStamp Comment
2016-03-09 03:06:09 am Hello,
I got a computer Sony Vaio Model PCV-9911, SN.3000260*, was a gift from a friend in the US, and I have changed the original HDD because of malfunctions. Now I'd like to bring it in the original state with all apps (especially TV) running but I can't find anywhere Giga Pocket software and driver for multimedia video controller, so I was wondering if if you have the recovery discs for this model. I'd like to donate it to an orphanage completly functional.
Thank you so much in advance,
Cornel
2016-03-09 09:59:52 am Thank you for your inquiry. To assist you further, Sony needs the following information to research the correct part: model#, product code, serial# and service tag#. Alternatively, a legible picture of the model tag will provide all the information needed.
2016-03-10 03:53:55 am Thank you for quick reply!
Here are the requested info.:
Model# : PCV-9911
Product Code : 28050230
Serial# :3000260
Service tag# : J200ABUJ
Pictures attached.
Thank you!
Cornel
2016-03-11 07:41:39 am Thank you for your inquiry. Unfortunately, we do not supply the part you have requested as this is a product that does not appear to have been sold in the U.S. We apologize for any inconvenience and hope to have another opportunity to serve you in the future.'
Anny advice is welcome, just to know where I can get/buy this CD/DVD for my computer.
Sorry for my english language!
Thank you in advance,
Cornel
Sony Vaio Drivers Download Utility is the best tool for people to update Sony computer's drivers. With an easy-to-use interface, this software will help you locate your right drivers efficiently and effectively.
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Sony VAIOs include a multi-purpose application called VAIO Care that enables administrators to back up and restore files, perform troubleshooting and diagnostic tests, and recover Windows. Computer manufacturers used to include recovery disks with PCs to allow users to restore the operating system, but makers like Sony now store the recovery files to the hard drive. If numerous errors appear when you attempt to use Windows, or if you can't boot into the OS at all, rather than wait for Sony to ship you recovery disks -- potentially forcing your business to go without critical equipment for a short period -- you can restore the VAIO yourself.
1.
Click 'Start,' then 'All Programs.' Click the 'VAIO Care' folder and then select 'VAIO Care' from the list of applications.
2.
Choose 'Recovery & Restore' from the left pane. Click 'Recovery,' then 'Recover Computer.'
3.
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Click 'Yes,' when prompted, to restart the Sony VAIO. Choose 'Tools' from VAIO Care Rescue.
Sony Vaio Laptop Recovery Disk Download
4.
Click 'Start Advanced Recovery Wizard,' then 'Skip Rescue.' Click 'Factory Condition,' then 'Next.'
5.
Select 'Yes, I'm Sure' and then click 'Start Recovery' to restore the Sony VAIO. The process may take up to two hours.
6.
Sony Vaio Repair Disk Download
Click 'Restart' to reboot the VAIO and set up Windows.
Tip
- If you're unable to boot into Windows, start the computer and then press 'F10' when the VAIO logo appears on-screen to go to the VAIO Recovery Environment.
Sony Vaio Laptop Recovery Disk Download Free
Warning
- Restoring the Sony VAIO will erase the hard drive. To back up your data prior to recovery, select 'Yes, I'd Like to Start Rescue Now,' when prompted.
References (1)
About the Author
Ruri Ranbe has been working as a writer since 2008. She received an A.A. in English literature from Valencia College and is completing a B.S. in computer science at the University of Central Florida. Ranbe also has more than six years of professional information-technology experience, specializing in computer architecture, operating systems, networking, server administration, virtualization and Web design.
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